Help Center
Frequently Asked Questions
Everything you need to know before booking your transfer.
You submit a transfer request, verified drivers send offers, then you choose one and pay securely online.
Yes. Drivers are reviewed before activation, and only approved profiles can submit offers to customers.
We cover Tunis-Carthage, Monastir Habib Bourguiba, Djerba-Zarzis, and Enfidha-Hammamet airports.
Yes. You can cancel from your booking page while the trip is still active. Refund handling depends on payment and timing rules.
Payments are processed securely through Stripe checkout after you accept a driver offer.
Bookings are currently priced in major supported currencies depending on driver offers, with EUR commonly used on the platform.
Share your updated arrival details through your booking communications. Drivers are expected to adapt when delay information is provided promptly.
Register as a driver, verify your email, and complete your profile details. Admin review is required before your account becomes active.